Frequently Asked Questions
The time frame is usually determined by the size & complexity of your website, our current design schedule and if agreed time lines, e.g. for the delivery of content, are met. We will ask you at the project start if you have a deadline in mind so we can endeavour to meet it. It takes us usually between 3-6 weeks to launch a new site.
- Contact us for free assessment
- Initial consultation + information gathering
- Decide on package + pay (full amount or deposit)
- We’ll start designing
If you would like to use our services to design & develop your website all you need to do is to contact us. We will then schedule a call to discuss all the details and consult you on site structure and elements to use so you get the most out of your site. This initial consultation is free of charge and you are not obliged to use our services at any stage during of after this process. When you are happy to proceed, you either pay the full amount of your package or a 40% deposit (in case you choose our payment plan) and we will start to work on your site.
Well, that depends!
Ideally it should only take minutes, when done on a regular basis. When it hasn’t been done in a while and your website is running on outdated software versions, things sometimes do go pear shaped and it may take days to fix it.
To minimise risk as well as cost, we are offering a monthly maintenance plan that includes regular WordPress core, theme & plugin updates, full backups, uptime monitoring and website health checks.
COVID UPDATE – NO IN-PERSON MEETINGS UNTIL FURTHER NOTICE
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Not all all! We are able to create websites for clients regardless of their location. A face-to-face meeting is not necessary and by using phone, video chat, communication tools such as slack as well as email, we are able to effectively communicate with all our clients. Nevertheless we like to meet with our local clients at least once in the initial phase of the design project as we think it is nice to “put a face to the name” (phone or zoom).
Yes, you will need to register a domain name and sign up for a web-hosting plan with us. We offer super fast web + email hosting plans on Australian servers located in Sydney’s Global Switch. Plans from $12.95 / month, including cPanel account, free SSL and free domain manager.
We have streamlined our web design process to minimise design and development time and maximise the cost benefit for you. This means that you will need to sign up to one of our own hosting plans. This is a very easy process and we will consult you on the best hosting plan for your business.
Absolutely! We will give you basic WordPress training at the launch of your site and you will have access to a WordPress user guide. And you can book additional training sessions with us at any time.
Absolutely! You can book a one-off maintenance for your site for an hourly rate or subscribe to our monthly maintenance plan at only $55 per month. This includes regular WordPress core, theme and plugin upgrades, daily backups and uptime monitoring. (All prices in AUD, incl. 10% GST)
Our website packages are specific tailored for small businesses looking to grow. Each and every website comes with the following:
- Custom designed WordPress site
- Responsive design that looks good on desktop, tablet and phone
- Clean, search engine friendly code that complies with web standards
- Cross browser compatibility
- Search Engine registration
- SEO ready
- Security plugin pre-installed (limit login attempts, captcha, basic firewall)